Celebrating National Small Business Week

As we’re on the tail end of National Small Business Week in the U.S, we want to share our appreciation for all of the small businesses out there who Accelo was designed for. The crux of Accelo’s clientele is made up of small businesses and teams who support our local economy and keep it running, day-in-day-out.

With that said, we understand how hard it is to keep a small business running - we’ve been there and felt your pain. So we want to share some testimonials of current clients who turned to Accelo when they needed to grow and scale their business, helping them transform and streamline their service operations into one integrated platform. Check it out:

 “Before we found Accelo, we were using five or six different tools, including EBSuite as our CRM, Excel spreadsheets, Sharepoint for team collaboration, MS Project, and QuickBooks to track our sales. 

At BlueBolt Solutions, each client was so different that we’d have to manually figure out how many hours each project would take and how many hours needed to be billed for, every time we brought in new business. But with Accelo’s retainers, we can easily do that just by configuring our saved templates. That itself has saved us more than 40 hours of admin work each month.”  

 Jason Lichon, BlueBolt, Chicago, IL.

“For us, it was about choosing a system that we could integrate with, and with Accelo, we could do exactly that. We could even integrate with BambooHR, our human resource management system, to manage our internal work more efficiently and without having to jump between different applications. Accelo gave us the ability to consolidate our teams and work into one platform.” 

Paul Ramsay, Equinox IT, Wellington, NZ.

“Initially, I needed Accelo as a ticketing solution. But then I realized it could do all the things that Salesforce could do (and more), so we brought all of our data across from Salesforce and off we went.

We’re very client-focused, so staying in touch with them and maintaining our relationship with them on an ongoing basis is a core value of ours. We would fire off Triggers when certain clients hadn’t been contacted over a certain period of time, and then convert their response into a Support Ticket - so that we could stay on top of client issues and never miss a thing.”

Clinton Cowin, TradiePad, NSW, Australia.

“I just couldn't believe it. Like, holy crap! Can I actually automate all the stuff I hate? I remember our Managing Director (Dan Fairbairn) giving me a walkthrough of the product and I had to rub my eyes - I really couldn't believe it. In Accelo, I could see all of our contacts and all of our client histories in one place, including all the emails we had sent and received over the years - it was mind-blowing. We could see everything that had happened with a client without having to go into another team member's inbox because it was all there in front of us! That was massive. I had never thought it could be so easy for me to find the information I needed, but there it was in Accelo. It's the system we rely on to grow internally as well as financially,”

Mat Grant, Waypoint, Melbourne, Australia

If you can relate to any of our client testimonials, or even if you just want to get the same results that they did, click here to start your free trial of Accelo today and start running your small business with ease.