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Accelo’s Expert Services Helps Businesses Thrive

15-Aug 2020
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Christa Balingit COMMUNICATIONS SPECIALIST

At Accelo we understand that every business is unique, so we designed our Expert Services program to help our customers overcome their challenges and achieve their goals through one-on-one consultations with an Accelo expert. Our team is here to help you optimize Accelo's platform to fit your company’s business needs. Don’t take our word for it, though. Here’s what a few of our customers are saying about their Expert Services engagements: 

Livewire HR

Livewire HR is passionate about helping companies look at their most important asset—their people—by offering solutions to help support and empower small and medium-sized businesses. With a heavy emphasis on building strong and close relationships with their clients, Livewire HR began using Accelo to help them better manage these relationships. 

The team made Accelo the center of their business processes, workflows, and client relationships. However, with their distinctive services, approach, and set of clients, they wanted to make sure their key business system was tailored to their unique needs. That’s when they opted-in to Accelo’s Expert Services program—to receive a one-on-one engagement with an Accelo expert to help them overcome their business challenges. 

"I wish we had this service earlier. In this session, we were able to ask questions and get them answered quickly. We work closely with our clients because we focus on building close and personal relationships with them. That's why we need Accelo—to help us manage those relationships well." 

— Jasmin Williams, Operations

Through this program, Jasmin and her team gained a clear understanding of how to apply Accelo’s capabilities to their specific business structure. After their engagement, they learned how to utilize templates to make work more standardized, set up triggers to automate warnings around deadlines, and connect their Projects to Retainers. By fine-tuning the platform to better fit their unique business model, they are more confident than ever that they are in the best position to achieve their goals. 

Safe Design Australia

The team at Safe Design Australia are consultants who focus on providing their clients with excellent service while helping them achieve their goals. Safe Design Australia offers several services including safe design reports, risk assessments, and workshops. One of their biggest challenges was consolidating information spread across different assets—such as PDFs and Word documents—into one single system. Though the company has been with Accelo for several years, they decided to opt-in to the Expert Services program to standardize and improve their automated workflows. 

John Daly, the Founder and Director of Safe Design Australia, had experience working with Accelo’s experts in the past, and has consistently been impressed with the team’s dedication to provide the best service.  

“I have had great experiences with the consultants at Accelo. The expert who helped us was knowledgeable, patient, and went above and beyond to make sure he answered all of our questions. He showed us shortcuts that will save us so much time in the future.” 

— John Daly, Founder and Director 

John and his team truly feel that taking out the time to speak with an Accelo expert will set the company up for success. In addition to learning how to better apply Accelo to their processes, they were impressed and appreciative of the extensive support provided and the flexibility to move between topics in their sessions. 

”Our Accelo expert spent the session helping us to improve upon what we were already doing. By the end of the engagement, we had successfully automated our Sales and fee proposal processes which are quite complex.” 

— John Daly, Founder and Director 

Studio 78 Platinum Design 

As a design agency that holds itself to the highest of standards, the team had the same expectations of the technology tools they use. Studio 78 Platinum Design has been using Accelo to run their business operations for years. They became interested in Expert Services as a way to ensure their team was getting the most out of the platform and learn other new ways to leverage its capabilities.

DuWayne Johnson, President of Studio 78 Platinum Design, had gone through Accelo’s Implementation process and felt additional engagements would be helpful to further understand how to apply Accelo’s capabilities to their individual processes and workflows. 

“Agencies like ours need to be measuring several different areas on the performance of the company, as well as the performance of individuals and be able to track it. Accelo has helped us get that information.” 

— DuWayne Johnson, President 

DuWayne and his team opted to use their sessions to focus on developing measurements for company profitability and employee efficiency. Growth and profitability have always been and remain a top priority for Studio 78 Platinum Design, so extra time was spent on exploring new ways Accelo could help the company achieve this goal. There were plenty of “aha” moments the team experienced that left them feeling that the platform was truly customized to fit their business. 

These are only a few stories from our customers on how Expert Services helped to unlock the full potential of Accelo. If you haven’t taken advantage of this service simply email expertservices@accelo.com to speak with an expert today. You can also learn more about our other Success Services here

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