For the first time in over 5 years, we've made some changes to our plans here at Accelo. Here's the key points:
Even with this update, our user pricing has barely changed.
Across the board, we've increased the per user per month pricing by just $1/month, even though the Accelo product has been tremendously upgraded and enhanced since early 2014.
We've eliminated the Plus edition of our products.
With around 12% of our users on Plus, we've decided to focus on what we've called our Premium edition in the past as our sole tier/edition of our products.
We've moved to a "company" plan with an included number of users.
As a product designed to run a service business or team, we realized that having only per-user pricing was misaligned. Now all of our products are available for a simple price for a business, with an included number of users and additional users for simple user price.
Any clients on paid plans at the end of July won't see the pricing change until next year.
To ensure that our clients have plenty of notice, these new prices will not apply to our existing clients until the start of 2020.
Here are a few of the main reasons:
Our clients have told us for a long time that our pricing - especially the Plus vs. Premium distinction - was confusing. With our new pricing, it's clearer and easier to understand product and price offering. It isn't perfect and we'll be doing a lot more experimentation in the quarters ahead, but we really wanted to simplify things with this change.
Removing Plus as a product tier allows us to focus our resources on the product our clients are overwhelmingly using. With only one in eight accounts using a Plus edition of our product, we'll be able to double-down on the product that has the biggest impact on our users.
It allows us to put more resources into helping our clients succeed. By implementing a "company" pricing model as a threshold, we're able to make sure every single business gets personalized demos in the trial process and quality support throughout their time using - and depending on - Accelo to run their business, regardless of their size.
If you're a paying Accelo user as of July 31st, 2019, then your pricing will remain unchanged until the start of 2020. That includes for yearly plans that renew between now and the end of the year.
If you're on a yearly plan with Accelo, and your yearly plan renews after the end of this year, you'll continue to have the plan you've signed up for until it renews, at which point you'll automatically be moved to the plan current at the time.
If you're using Plus today, nothing will change until the start of 2020. After that point, you'll be upgraded to what is currently the Premium edition of Accelo and the standard plan at that time. If you have any questions or concerns about this, please get in touch with us via email@example.com and we'll be happy to discuss the options with you.
If you've got other specific questions, feel free to email firstname.lastname@example.org and we'll be happy to answer them for you.