Scheduled Maintenance - Database Upgrade

15-Nov 2013

Unfortuantely, just after we launched our new Client Portal last week we started to see some very strange database errors which lead to us temporarily suspending access to the Portal until we could solve the problem. The good news is that we've found the source of the problem, but the bad news is that solving is going to require a complete upgrade to our underlying database server infrastructure.

Given the critical role that databases place in keep our client's data safe and secure, we're not taking any chances. To be safe, we're going to take down Accelo (or, more accurately, put it into maintenance mode) to perform the upgrade and make can cause a problem part way through.

We expect this scheduled maintenance and system unavailability will last for up to 3 and a half hours. While we hope it will be faster, given the importance of this data we're taking no chances and we're performing extensive (additional) data backups of entire VMs to ensure that any problems can be instantly and harmlessly rolled back.

The time of this scheduled maintenance is as follows:

  • San Francisco - Friday 15th 17:00 to 20:30
  • New York - Friday 15th 20:00 - 23:30
  • London - Saturday 16th 01:00 - 03:30
  • Singapore - Saturday 16th 9:00 - 12:30
  • Sydney - Saturday 16th 12:00 to 15:30
  • Auckland - Saturday 16th 14:00 to 17:30

We apologize for any inconvenience this scheduled maintenance causes.

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