When you send an email from Accelo, it's sent on behalf of you and your email address. That's different from how your emails are sent normally from your phone or email account, because Accelo's doing the sending instead of your actual email provider. That's an important distinction because while the email itself looks and behaves normally to your clients, organizations which enforce a high level of email security (known as DMARC) can mistakenly mark these emails as spam! To prevent this from occurring, you'll need to authorize Accelo to send emails on your behalf.
DMARC security consists of two major authentication methods:
SPF is an email authentication method designed to detect forged emails which are claiming to have been sent by you. It allows the recipients of your emails to confirm that an email was actually sent by you by checking whether you've authorized the server that sent it.
To add SPF authentication for Accelo, you'll need to add a record to your domain's DNS records for SPF. This record will identify Accelo as an authorized sender of your email.
If you don't have an SPF record already, then you'll need to create one. The new SPF record should look like this:
v=spf1 include:_spf.accelo.com ~all
If you already have an SPF record, then you'll just need to add Accelo to it. Here's what you'll be adding:
DKIM is an email authentication method designed to detect forged emails which are claiming to have been sent by you. It does this by including a digital signature, linked to your domain, in every outgoing email. When your client receives your email, their server can compare the email's digital signature to what you've published in your domain's DNS records to confirm that they match.
To add DKIM authentication for Accelo, you'll need to add several new entries to your domain's DNS records to publish your digital signature. Each signature is different, so you'll need to request your unique keys from Accelo. Reach out to us at email@example.com or fill out this simple form: