The content in this guide is currently being revised to align with the new user interface. Some text and images may be outdated.
Keep track of your client activity with Accelo's Email Event Tracking tool. See exactly when the person received the message, viewed the message, or replied to the message so you can effectively schedule sales follow-up calls, improve communication with your clients, and increase your team’s time efficiency.
Email Event Tracking requires no additional setup of your account; you are already opted-in. Simply send your email or note from within Accelo, and you'll instantly be able to track its progress.
The two main places to see client email activity are within the Notifications menu, and in the details of each individual activity.
When viewing an activity, you can quickly identify which events have occurred for your emails' individual recipients based on their color code. These events are tracked separately for each recipient, allowing you to review the email's progress with each individual. The events which Accelo tracks, and their corresponding color codes are: