G Suite

Connecting your Accelo account via the G Suite Marketplace provides real-time benefits of calendar, contact and email integration.

Using the G Suites' guides, you can:

 

Benefits of Using G Suite:

With proper integration, you can perform work seamlessly between your Gmail and your Accelo account.

  • Your users won't need to remember a separate login for Accelo, and instead use Google's authentication systems to log in.

  • Your users can easily access your Accelo account by simply clicking on Accelo in the top of their Mail, Calendar or other G Suite window.

  • Your administrator can instantly connect all user accounts in your domain, quickly and easily, instead of requiring each user to connect their own account to Google one at a time.

If you set up your G Suite when your administrator set up your Accelo account, then this integration may already be enabled. Check your Integrations page to confirm. 

If you are not using G Suite, then your Single Sign-On, Staff Contact Sync and the Gadget will not be available to you.

Note - If you signed up via the Google Marketplace then your Accelo and Google accounts are automatically connected, and many of these features are enabled by default.

Adding the Gmail Add-on

There are two different methods to add the Gmail Add-on for Accelo:

  1. Individual Installation - This method is for users who are connecting to Gmail on one-off situations, rather than via the Gsuite Connection. 

  2. Domain Installation - Combined with the Gsuite Connection, this allows Admins of Google Domains to provide the Add-On for all of their Users.

NOTE: Not all options will show for all Users, but if you are Google Domain Admin, these will be the options show when adding the Add-On at https://gsuite.google.com/marketplace/app/accelo_for_gmail/880645285793.

Accelo for Gmail 2

While the Domain Install will pull Deployment details via your Gsuite Connection to Accelo, when doing the Individual Installation there are a few additional steps to the process.

Once the Add-On is installed and is showing on your toolbar, you’ll need to click on any email in order to open the Add-On:

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You’ll then be asked to type in your deployment details:

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You’ll then be prompted to connect to your Accelo Deployment, and afterwards to Log In to Accelo which will establish the connection. (This process may be done automatically if you’re already signed into the Accelo Deployment.)

Now you’re finished!  Any emails you click on will attempt to pull details from your Accelo Deployment regarding the Company/Contact and Object (Ticket, Project, etc.) that the message is against:

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