The content in this guide is currently being revised to align with the new user interface. Some text and images may be outdated.
Automate your ticket business processes by configuring your ticket classes, in order to better manage all work related to your ongoing services, save time and increase the quality of your work.
Using this guide, you can:
Your Accelo deployment came with a basic set of Ticket class options to help you classify the symptoms or characteristics of a Ticket.
An admin user will be able to modify the list of classes for all Tickets.
To view a list of classes:
From the Ticket Class list, view the number of Tickets that match each class. Refer to the columns to see the number of Submitted, Open, Resolved and Closed Tickets in each class. These are the default system statuses.
To add a new ticket class:
To delete a class:
To create a child class: