Automate your ticket business processes by configuring your ticket classes, in order to better manage all work related to your ongoing services, save time and increase the quality of your work.
Using this guide, you can:
Your Accelo deployment came with a basic set of Ticket class options to help you classify the symptoms or characteristics of a Ticket.
An admin user will be able to modify the list of classes for all Tickets.
To view a list of classes:
From the Ticket Class list, view the number of Tickets that match each class. Refer to the columns to see the number of Submitted, Open, Resolved and Closed Tickets in each class. These are the default system statuses.
If you click a number, you will now be viewing a list of Tickets matching that class and its underlying status.
To add a new ticket class:
To delete a class:
Note: If there are Tickets currently using a class, you will not be able to permanently remove that class.
To edit a class:
To create a child class: