Convert Activity

Easily convert one of your emails or phone calls into a new sales opportunity or support ticket without unnecessary double entry. Save your team time by preserving the client conversation, pulling in all important details and attachments.

Using this guide, you can:

 

Converting Activities

Convert activities into new sales opportunities or support tickets to save you time, and preserve the history leading up to that work.

To convert an activity into a Sales Opportunity:

  1. Open the activity page by clicking on the Title/Subject.

    accelo.ActivityTitle

  2. Use the More button, and select Convert to Sale.

    accelo.ConvertToSale 

Learn more about Creating A Sale.

To convert an activity into a Support Ticket:

  1. Open the activity page by clicking on the Title/Subject.

  2. Use the More button, and select Convert to Ticket.

    accelo.ConvertToTicket 

Learn more about Creating A Ticket.

Converting an activity into a sales opportunity or support ticket will automatically move that activity, and all of its children, to the new work record

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