The Accelo inbox always aggregates all your client-facing e-mails into one location. The Inbox module of Accelo functions much like the inbox of your current email program, allowing you to keep yourself appraised of all your correspondence. However, where your standard inbox focuses on read and unread messages to inform you of what needs to be done, Accelo's Inbox uses Actioning to determine when work stemming from an Activity is truly complete.
Using this guide, you can:
Much like the Gmail interface, Accelo's Inbox displays all unactioned Activities by default, and when one is selected, will display the Activity's history (email thread) to the right.
Activities in the left column display five important pieces of information related to the e-mail:
There are four drop-down boxes on the Inbox screen which will help you filter these Activities to find the ones you're looking for. You're able to select as many criteria from these boxes as you need.
When viewing captured emails in certain areas of your deployment, such as the Stream, Inbox or View Activity screen, you will be able to see them as they were intended to be seen: with all of the images, signatures, annotations and more natively inside of Accelo. This also includes emails with images inline, bulleted lists and emboldened keywords.
As emails with HTML components are captured in Accelo, they are sanitized for security and styling purposes. So if you find that certain HTML aspects aren't being captured as expected, this may be the result of the sanitization process.
If you notice that emails are not rendering correctly where HTML email capture is shown, please report the issue using the following link: https://www.accelo.com/html-email-bug
Also, to see past messages in the thread, simply click the Ellipses button near the bottom of the email message.
NOTE: HTML Email Capture will not be shown on every screen where emails can be viewed in your deployment. Areas with limited space, such as the Daily and Weekly Timesheets, will show plain text emails.