IT management software to enhance client service

Improve response time, increase utilization and properly track the work your team completes on tickets.

Feel in control of your business with:

Shared Inbox

A shared inbox for simple collaboration

Disjointed intake creates confusion and slows down your team. Review, prioritize and respond to all incoming requests in one place, and convert to sales, projects or tickets directly from the shared inbox.

Key Features

Review what your team has done

Filter by action or type of request

Convert requests to work objects

Kim, President and CTO of Core IT, switched from ConnectWise to Accelo for its email visibility, ticket assignment process and integrations

Result: Over 40 hours recovered per month!

Retainers

Automated recurring work management

Retainers are more than recurring tasks or projects. Accelo is the only client work management platform that completely automates retainer renewals and billing and lets you customize work periods and pay structures.

Key Features

Send invoices automatically

Encourage renewals

Drive profitability

Mandy Jentes, administrator at The Genesis Group, set up automated renewal reminders using triggers in Accelo.

Result: More reliable revenue!

Time tracking

Intuitive time tracking and resourcing

Your people are your most precious resource — if their time is maximized and their contributions are tracked. With Accelo, it’s easy to fully utilize your team by assigning work based on schedules and skills and tracking billable time to the minute.

Key Features

Accurately track activity with timers

Auto-generate timesheets

Capture email and meeting time

Nathan, COO of software company Tambla, addressed his team’s uneven resourcing by consolidating ticketing, time tracking, invoicing and reports in Accelo.

Result: 4x project turnover, 2x revenue and a 15% increase in recurring work!

API

A flexible and organized open API

Sometimes, native integrations aren’t enough to achieve maximum productivity and efficiency. Users rave about Accelo’s API for its structure and the ease of adapting it to your business’s workflows.

Key Features

Streamline and reduce errors

Powerful and flexible rules

Choose what to automate

Ella, DevOps Engineer at Ignition, tailored how Accelo interacts with Slack using a custom API build.

Result: Easier ticket claiming and no overlooked requests!

Marc Avila

CEO and Founder

$156,000

reduced overhead

8,000

hours saved

“Accelo has definitely paid for itself. Just the increase in fixing some of the pricing problems with our retainers — that alone pays for it. It's paid for itself many times over.”

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See what agency leaders have to say

David Marcussen

Managing Partner and Founder

Marcussen Consulting "Accelo has enabled us to very clearly identify the types of clients and work that make money. As a result, it’s contributed to massive changes in the landscape of the business."

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Martin Gamble

Managing Director

“We used to spend a whole day every week invoicing our customers. With Accelo, the same task now takes us about five to 10 minutes.”

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Nathan Thomas

Chief Operating Officer

“We’ve moved from being experienced people making decisions based on their gut instinct to a data-driven organization. In two years of using Accelo, we have doubled in size and revenue and quadrupled the number of projects."

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Marc Avila

Former Founder and CEO

"Before Accelo, we didn't know how much time we were spending with every client — or how much money we were losing. If a client bought a 24-hour support agreement, we were likely spending 36 hours of support. We didn't have the capabilities to report on that, so we were just giving away our services for nothing."

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Susie Schade

President and CEO

“There are a lot of project management and ticketing systems out there, but Accelo is the only one that handles both retainers and projects in one. Our team members work on both one-time and recurring work, so we desperately needed to track where their time was going for each type of contract.”

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Amanda Retzki

Service Delivery Specialist

“We no longer have to use multiple tools for project quoting and project management. Everything is now in one system, which is a time-saver for our client services team and one less system we need to have a contract for.”

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