Auto-generating invoices and tasks is awesome. We setup our support services in Accelo’s Contracts & Retainers Module, I just quickly approve the work done, generate the invoice and send it off to clients.
Switching to Accelo allowed us to integrate four systems into one. It also streamlined our internal processes making the employees more efficient, productive and collaborative.
We're absolutely loving Accelo. The skills tagging feature took me by surprise and it's had a huge impact on our resource allocation process.