Integrate Continuum and Accelo for easier IT ticket management

Ensure seamless ticket resolution.
Gain visibility across your business
Sync alerts to your request queue
Accurately bill for client work

Effortlessly import & export data from your existing tools with Accelo

With Accelo and Continuum, you can:

Map key details about tickets

Ticket types, descriptions, assignees, statuses and more carry over from Continuum to Accelo, ensuring consistency and a seamless workflow.

Track and approve billable time for alerts

Turn alerts into tickets in Accelo and automatically capture the time your team spends resolving the issue against the client record so you can bill accurately.

Link tickets to active retainers and projects

Track hours spent on new tickets in Continuum by connecting them to projects or retainers in Accelo. Monitor progress against the project or retainer’s allotted time.

Synchronize notes for accurate client records

Automatically share notes about ongoing and completed work between Continuum and Accelo. Your team can reference historical client data from both platforms.

Connect your preferred tools

Streamline quote-to-cash operations, drive efficiency and improve your bottom line. Start today.

FAQs

Does Accelo integrate with Continuum?

What information syncs between Accelo and Continuum?

Can we try Accelo before signing up?