Finally, a true cloud-based client work management solution for MSPs and IT companies using Kaseya is here with the new Accelo and Kaseya integration. This integration gives you a complete dashboard of your IT business. It lets you seamlessly manage client security, assets, and overall network monitoring in Kaseya while knowing that everything is connected to Accelo’s queue, ticket, and billing platform. Track and get paid for all the work you do for clients - automatically.
“We're excited to have Accelo join the Kaseya Technology Alliance Program," said Ben Lavalley, Director of Product Management for Kaseya. "Kaseya’s cloud-based IT management solution enables customers to drive efficiencies and high quality IT service delivery. Integration with Accelo enables MSPs to seamlessly manage the services they provide to customers, to enhance the value they can deliver as well as their bottom line.”
At the heart of the integration is a two-way, real-time connection between Kaseya’s monitoring infrastructure and Accelo's platform. Whenever an alert is triggered in Kaseya, Accelo automatically tracks the alert next to the client record, making it easy for technicians to work through the ticket in a way that captures time spent, SLAs and other key details.
With its unique automatic email integration, Accelo also makes it easy for technicians to work the way they want while automatically tracking all of their time - whether they're at their desktop or on their smartphone.
Additionally, changes in one platform automatically reflect in the other within minutes. If the technician resolves or closes the ticket in Accelo, the resolution is pushed back to Kaseya and the alert cleared. Similarly, if an alert was only transient and disappears from the dashboard in Kaseya, the Accelo queue is also updated so technicians don't spend valuable time chasing red herrings.
All Accelo accounts with the Tickets product active can now connect to their Kaseya management server, and see alerts automatically flow in from Kaseya to the Accelo requests queue.
Interested in trying it out? Sign up for a free 7-day trial of Accelo Service.
To find out more about the integration, head over to our Kaseya partner app page.
