What kind of support do you offer?
Accelo provides email and live chat support inside your account. We also offer a variety of different training services to get you and your team started on Accelo. If you're looking for customizations and specialized training, drop us a line and we'll organize to either help you directly or put you in touch with one of our Certified Partners.
Which payment types and currency do you accept?
All prices are in US Dollars, and you're able to pay for your subscription using Mastercard, Visa, Paypal or Google Checkout. If you're in the US, you can also pay by making a wire transfer to our account - all of these options will be shown clearly on your invoice.
Are there setup or cancellation fees?
There are no setup or cancellation fees. Optional setup services are available for customization and training, for example.
If I leave, can I take my data?
Absolutely - we provide a way for you to export ALL of the data in Accelo, so you don't lose critical client and business information, even if you decide to switch to another solution.
What's the difference between a "Professional" and a "Collaborator" in Accelo PSA?
Accelo has two types of users - Professionals and Collaborators.
Collaborators are completely free, and are able to create and update client records, sales opportunities, jobs and projects, issues and retainers, notes, tasks and file attachments. Additionally, both free Collaborators and paid Professionals get automatic email capture and calendar/contact sync features in Accelo. In fact, Collaborators can do almost everything, even though they're free.
There are a number of features are reserved for Professional Users, including:
- Recording the time for the work they do against projects and issues.
- Be assigned as managers of client accounts, opportunities, jobs, issues, retainers and other users.
- Approving timesheets/work on jobs, issues and against retainers and create invoices.
- Have their workloads forecast through the scheduling & utilization feature in Accelo.
Other than these few differences Professional and Collaborator users have the same access. This means you can get your entire company into Accelo PSA, but only pay for the users who manage and generate revenue for the business.