We're absolutely loving Accelo. The skills tagging feature took me by surprise and it's had a huge impact on our resource allocation process.
The ability to seamlessly transition from a project phase into an ongoing service phase with the same client using the same tools, framework & billing has helped us turn this good theory into a reality.
Auto-generating invoices and tasks is awesome. We setup our support services in Accelo’s Contracts & Retainers Module, I just quickly approve the work done, generate the invoice and send it off to clients.