Apr 19, 2024
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Accelo, a cloud-based client work management platform, today announced that it has been recognized as a gold medalist and leader in the 2021 PSA category. Data Quadrant report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. The award is based on the collective knowledge of real users and placement is based on satisfaction with product features, vendor experience, capabilities, and emotional sentiment.
SoftwareReviews named Accelo a gold medalist as it received an 8.5 composite score, which represents the complete and aggregated satisfaction score from end users.
Ease of IT administration, breadth of features, and vendor support were amongst the strongest capabilities associated with Accelo, resulting in a 100% Plan to Renew reported by their users.
Accelo also secured the highest satisfaction scores in a variety of areas representing product features including:
Accelo also received a high Emotional Footprint score of +89, receiving high scores around importance of professional success and strength of emotional connections.
Additional Emotional Footprint Metrics in which Accelo ranked highly include:
The Emotional Footprint makes the SoftwareReviews Data Quadrant unique as it is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.
"Accelo is extremely proud to receive this recognition from users, especially being ranked 1st out of 11 PSA products for users planning to renew. The report demonstrates how Accelo has not only met user expectations, but has proven to be a vital component in the success of their business. A hundred percent of respondents said that Accelo was critical to their professional success, and we look forward to continuing to help more professional service providers to grow and prosper," said Accelo CEO, Geoff McQueen.
About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.
About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.