Accelo vs. Autotask PSA

In a search for new software, business leaders face the challenge of finding a balance between industry standards and the individual needs of their business.

If you’re here, you’re likely in the midst of that search, which means you know better than anyone that your business has its own nuances. The tool you invest in will need to address your current or common pain points and work in tandem with the team structure, business workflows and client base you’ve already worked so hard to build.

Below, we’ll look at Autotask PSA, a popular platform in the managed service providers (MSPs) industry, to see what it offers and how it compares to Accelo’s client work management platform.

What Is Autotask PSA?

Autotask PSA, a product of Datto, is a professional services automation platform built to meet the needs of MSPs. The platform provides solutions to centralize operations in one system and store important business data to help companies improve customer service, productivity and profitability. 

Autotask PSA's Service Desk feed (Image from Datto.com)

Product Offerings

• Account management
• Project management
• Service desk to manage tickets
• Time tracking and billing
• Customer agreements
• Mobile app

Pricing

Autotask PSA pricing is not publicly available and must be requested.

Notable Integrations

Autotask PSA integrates with 200+ tools, including:

• HubSpot
• Microsoft Dynamics 365
• QuickBooks
• Salesforce
• Xero
• Zapier

Strengths

• Part of a larger suite of Datto products built with IT MSPs in mind
• Multi-currency add-on available
• Custom reporting with real-time business metrics
• Extensive integrations available, with a focus on MSP industry tools

Autotask PSA provides dashboards for a quick look at business insights (Image from Datto.com)

Weaknesses

• Limited project management tools in the platform would require your business to adopt additional software to manage your work
• Basic CRM functionality limits the ability to tie your work to each client record
• Some users feel the UI is cluttered and difficult to navigate
• Lack of pricing transparency makes it difficult to compare the cost vs. value and how it will compare to other software options

How Accelo Stacks Up to Autotask PSA

Accelo's platform provides one system to manage the full cycle of client work

Autotask PSA and Accelo offer similar products and features to support MSPs and help better manage their client work. Offering a robust ticketing module, Autotask PSA is great option for businesses primarily looking to manage service requests.

Accelo brings a more robust platform that goes beyond ticket management, offering more advanced and customizable features from initial contact with a prospect to contracts, billing and beyond. Accelo’s CRM connects all aspects of the client journey in one centralized system for greater visibility and reporting, while a brandable client portal allows your clients to access projects and engage with your business. 

Accelo may also be a better fit if you want more flexibility within project management. Accelo’s task boards are configurable and offer customizable views. Autotask PSA requires integrations and additional investments for tools like a Kanban board.

To understand real user perspectives on both platforms, we looked at how their ratings compare. Overall, users prefer doing business with Accelo, which is easier to set up, use and administer. While some users feel that Autotask PSA support is responsive to issues, others say they could be better about listening to customer feedback.

Is Autotask or Accelo Better for Your Client Work?

Understanding a platform’s products, features and integrations is an important first step in narrowing your choices, but seeing a tool in action is the best way to visualize how those tools can solve the challenges facing your business.

Take the next step toward finding your ideal software solution and schedule a demo of Accelo today.

The information shared above is accurate as of the publish date.