Accelo vs. ConnectWise

3-Aug 2022
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Chelsea Williams COPYWRITER

Having worked closely with professional services business owners for a decade, we’ve figured out how unique the IT field is. Our team understands that your business has very different needs than a consulting or accounting firm, for example.

While there may not be loads of client work management platforms out there that could work for your niche, there are at least two: Accelo and ConnectWise.

We get lots of questions from IT consultants and managed service providers (MSPs) about the differences between Accelo and ConnectWise, so we wanted to create an accessible resource to help you determine which is right for your business.

Below, you’ll find a high-level overview of what ConnectWise offers and valuable details about how it compares to Accelo.

What Is ConnectWise?

Founded in 1982, ConnectWise is a trusted tool with an established legacy in the IT community. It now encompasses multiple products, including ConnectWise Manage, ConnectWise Control and ConnectWise Sell. The platform has an extensive library of integrations and helps IT businesses optimize remote monitoring, cloud security, professional services automation, disaster recovery and customer support.

Product Offerings

  • Remote Monitoring and Management (RMM)
  • Ticketing and customer service feedback
  • Threat detection and monitoring
  • Patch management
  • KPI dashboards and reporting
  • Quote and proposal automation

Pricing

ConnectWise provides a custom quote when you submit information about your business and needs. 

Notable Integrations

  • HubSpot
  • Freshdesk
  • QuickBooks
  • BrightGauge

Strengths:

  • Ideal for MSPs and other IT businesses
  • Extensive library of integrations and add-ons built for developers
  • Suite of IT-specific offerings combines with supplemental business management tools
  • Well-functioning time tracking and scheduling features

ConnectWise Automate dashboard (Image from GetApp.com)

Weaknesses

  • Limited implementation consisting of seminars, computer programs and literature
  • Overwhelming number of tools that can be confusing even to tech-savvy users
  • Outdated and inconsistent interface
  • Some users report slow and lacking customer support

ConnectWise Manage dashboard (Image from GetApp.com)

How Accelo Stacks Up to ConnectWise

Accelo's shared request inbox helps your support team work quickly and efficiently

Due to the number of ConnectWise products, it’s tough to get a clear understanding of how it compares directly to Accelo. We’ll look at a few popular products users compare when considering both platforms.

G2 reviewers prefer Accelo over ConnectWise Manage (its project management product that caters to non-IT businesses as well) and ConnectWise Sell in every category, including Ease of Use and Quality of Support.

ConnectWise offers some tools that Accelo doesn’t, such as ConnectWise Control for remote support and access. If you’re looking for an RMM, you might want to check out ConnectWise Automate.

While these options allow for a certain amount of customization, the sheer number of separate products that need to be set up and connected to build what you need leaves some ConnectWise users confused. Accelo, on the other hand, is known for being a true end-to-end solution for every step of the client relationship.

Many users also note that ConnectWise’s age is showing. Its interface is outdated compared to many other platforms today. If you care more about functionality than appearance and UX, you may still appreciate the breadth of products and integrations ConnectWise offers.

Finally, when it comes to customer support quality, ConnectWise appears to fall short. Accelo received G2’s Summer 2022 Best Relationship badge, while some users aren’t happy with ConnectWise support.

Is ConnectWise or Accelo Better for Your Client Work?

There’s nothing like navigating a platform to help you feel confident about your decision.

We’d love the opportunity to show you, rather than tell you, what Accelo can do and answer your questions about how it compares to ConnectWise — or any other platform you’re exploring.

Schedule a demo of Accelo today.

The information shared above is accurate as of the publish date. 

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