[Video] Best Practices Webinar - Service Level Agreements

29-Jul 2017
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Mahlon Duke PRODUCT MANAGER
Tom Ryan ACCOUNT MANAGER

Want to find out how to best manage your service level agreements (SLAs) with Accelo? 

Our best practices webinar held on Thursday August 10th provided an overview on how to setup and manage service level agreements (SLAs) using Tickets in Accelo. Focus areas included:

    • Setting up SLAs in Accelo

    • Steps to track and manage response times

    • How to track SLAs met or violated per Ticket

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