[Video] Best Practices Webinar - Service Level Agreements
Want to find out how to best manage your service level agreements (SLAs) with Accelo?
Our best practices webinar held on Thursday August 10th provided an overview on how to setup and manage service level agreements (SLAs) using Tickets in Accelo. Focus areas included:
Setting up SLAs in Accelo
Steps to track and manage response times
How to track SLAs met or violated per Ticket
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