[Video] Best Practices Webinar - Service Level Agreements

MahlonDuke
By Mahlon Duke
Product Manager
Jul 29 2017 read
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Want to find out how to best manage your service level agreements (SLAs) with Accelo? 

Our best practices webinar held on Thursday August 10th provided an overview on how to setup and manage service level agreements (SLAs) using Tickets in Accelo. Focus areas included:

    • Setting up SLAs in Accelo

    • Steps to track and manage response times

    • How to track SLAs met or violated per Ticket

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