Case Study Roundup: Service Businesses That Benefit From Accelo

2-Sep 2022
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Chelsea Williams SENIOR COPYWRITER

Accelo’s mission is to help all service businesses succeed. Our customers hail from various industries, yet our commitment stays the same: to manage and automate administrative and manual tasks so you can focus on the work that matters.

We’re delighted to highlight four companies that are making a huge impact in their respective industries and how Accelo is helping them reach their goals. 

Comit Developers

Comit Developers is a leading web development firm in Lafayette, Louisiana. They found Accelo in 2013 after trying more than five other platforms to manage projects and track time. Frustrated with the lack of continuity between different stages of the client journey, Comit's leadership team sought a solution that could grow with the business.

VP of Operations and HR Michelle O'Neal says Accelo's impact was immediately noticeable in the robust ticketing system, the fact that billable rates were attached to time logs and the granular visibility that supported operational decisions. 

"The platform matches our processes, rather than us having to change our processes to work in a predefined set of tools. Every time our business grows or changes, we have the ability to modify them again.”

- Michelle O'Neal, VP of Operations and HR, Comit Developers

Results: Comit Developers has saved 250 hours per year on administrative tasks and external communication. In 2022, they acquired the website management division of another firm, Bizzuka. Migrating new client data was a breeze thanks to Accelo's Retainers product, and new team members loved the platform.

DH Glabe & Associates

DH Glabe & Associates offers structural engineering, fall protection, construction engineering and more to building owners and managers, government agencies, manufacturers and contractors. Before finding Accelo in 2017, the small team was using spreadsheets and their own scheduling system. They had no way to verify billable hours per engineer or true costs for each job, which created a multitude of problems for leadership and the billing team.

Adopting Accelo made it simple for the firm to provide accurate estimates and for Senior Engineer Mike Klein to check on project progress without having to waste time in endless meetings.

We’re using Accelo to find more and more ways to automate and grow.”

- Mike Klein, Senior Engineer, DH Glabe & Associates

Results: DH Glabe & Associates has saved over 500 hours per year that they used to dedicate to administrative tasks and can now confidently adjust rates based on accurate data.

Tambla

Tambla has developed human capital management software solutions for enterprise and government organizations since 1972. A lack of visibility and overt inefficiencies drove leadership to search for a new CRM and project management solution in 2020. As software experts, they were impressed by Accelo's intuitive interface. 

The business's project work and resource management went through a transformation. The scheduling dashboard allowed them to smoothly onboard new hires and clearly see task assignments. Tambla also manages tickets in Accelo, which helps its team handle client requests in a more organized fashion.

"We can go into the system and I know where people are working today. I can tell you where they’re going to work tomorrow. I can actually tell you where they’re going to work for the next four to six weeks now. And because I know that, I can project revenue.”

- Nathan Thomas, Chief Operating Officer, Tambla

Results: Tambla has doubled in size and revenue and quadrupled the number of projects it turns over in two years of using Accelo. And recurring work, the bread and butter of the business, has increased by 15% in the past year.

WillowTree 

WillowTree is a digital product consultancy that builds mobile applications, websites and more for leading brands, including PepsiCo and Marriott. In 2016, its team was challenged by having to manage complex workflows without a sense of how much each person and department could take on. They adopted Accelo to simplify resource management.

With the platform's intuitive time tracking, real-time project statuses and robust reporting, WillowTree has been able to adjust employee utilization according to revenue forecasts. These capabilities supported the team with decision making and resource planning through multiple acquisitions.

"Even though we’re a big organization, Accelo helps us a lot in that it’s super simple. It doesn’t get in the way of itself like some other platforms."

- Jason Ye, Associate Director of Resource Management and Delivery Operations, WillowTree

Results:  Along with reducing inaccuracy and saving time, Accelo supported WillowTree's resource management team as the business grew from 100 employees to 1,100 in seven years. 

Preview Your Results: Trial Accelo

These are just a few stories of businesses that have leveraged Accelo to streamline operations, grow with confidence and eliminate the frustrations that come with manual work. Check out our other customer success stories to see how the platform generates results in a variety of professional services industries and use cases.

Sign up for a free trial or schedule a demo to see how Accelo could be transformative for your business. 

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