The workplace has changed significantly over the past decades. Years ago, employees had to be in a physical office to receive notifications and stay connected to their business accounts, clients and colleagues.
Today’s globalized work environment is often comprised of partners, offices and customers around the world. Employees need to be able to communicate effectively, discuss ideas and make decisions regardless of location.
The development of web-enabled mobile devices and cloud-based apps has changed everything about the way employees connect to business, and thanks to advanced web-based communications features, workers are becoming more productive than ever. Employees can access their faxes, business-line voicemail and much more, all from their own personal devices and from the palms of their hands.
But there is one crucial business platform holds these new communications functionalities together and keeps employees connected: email.
Over the years, email has transformed into an all-encompassing information hub that keeps employees tied to their business from anywhere in the world. Today, it is the gateway to some of the most important collaboration functionalities and productivity tools including:
While fax communications no doubt remain critical to daily workflow, Internet-based technology has changed the faxing process. Fax over IP solutions eliminate the need for fax machine hardware and give employees the ability to send and receive faxes via email. Whether they are at their office desktop or have access to their email remotely via a personal laptop, tablet or smartphone, they can always download and respond to important faxes.
Web-based services like voicemail to email let employees send their voicemail messages straight to their email accounts to ensure that they never miss important information. Voicemail messages are converted into audio files, transcribed and forwarded directly to their email inbox so they can listen at their earliest convenience and from the device of their choosing. With voicemail to email, employees can promptly return calls, address issues, keep colleagues from waiting for answers and help get projects done faster.
With the mobile devices available today, employees are expected to be accessible, especially for important clients. Cloud-based features like call notify let workers manage and receive notification emails containing specific callers’ names and numbers when important calls are missed on their business line. They can predefine the settings so that an email is only sent when the missed call meets specific criteria, and can promptly return the call without delay.
Collaboration tools like audio, web and video conferencing have changed the way businesses conduct meetings over the past years. It is now easier than ever to collaborate with business partners or customers across the country, and make sure that everyone in the meeting is on the same page with features like whiteboard and screen sharing. But where do those platforms start? They are most often launched through an invitation via email that includes the bridge and conference information.
With IP-powered communications, employees now have the tools to stay on top of their work, even when they’re away from the office. Advanced communications features are integrated directly with their email accounts, and are easy to get started.
Businesses that take advantage of the collaborative tools that pair seamlessly with email give employees the power to be more productive, no matter where their business takes them.
This is a guest post by Victoria Fields, Copywriter for Momentum Telecom, a cloud-based communications provider