How are your client relationships? When managing accounts it’s important to have a platform that helps you stay organized. Accelo's client work management platform provides support for the admin work that you don’t want to do, so you can get back to doing the work you love and working on great communication with clients. If you haven’t had experience working on a client work management platform you can sign up for a free trial here.
When your clients can trust and believe in your work they’re more likely to continue working with you and refer new business. Thankfully, nurturing client relationships isn’t so hard with the right platform. Here are 3 ways to improve client relationships:
Do you have check-in points with your clients? Do you know how often they expect to hear from you? Keeping your clients up-to-date goes a long way: communication is the key to any healthy relationship. Plus, without communication, it’s common that both parties come into a relationship with expectations that are not discussed, which never bodes well! One way to be open and transmit this value into your company’s culture is by overseeing your team’s schedules, as this directly impacts timelines and budgets. You can ensure that all the tasks that need to be completed are accounted for and that, more importantly, your team has the capacity to do them. When you can proactively manage deliverables and budget so that your projects stay within scope, you won’t only be demonstrating your transparency with regular check-ins, you’ll be showcasing your ability to deliver on time and on budget.
How does your team work together? Are they good collaborators? With Accelo, collaboration on projects is simple. With an integrated business communication stream or email sync, there is a central Inbox that’s linked to all client work and everyone on the team can see what's going on. Coupled with a centralized place to collaborate, and nothing falls through the cracks. Plus, by soliciting your client’s feedback through a client portal, there is a place for them to express comments.
Finally, using a platform that sends automated notifications helps you stay proactive. Task notification emails keep managers and employees informed.
Of course, with client relationships, things also have to develop over time. However, why not set yourself up for success with Accelo's client work management platform? If you’re looking for a platform that’ll help you be an all-star in your client's eyes, sign up for a trial today.