Accelo Success Services

Implementation

Our Implementation process is designed to help you understand the best way to adopt Accelo for your organization

Consultative Services

We provide consultative services to help your team architect workflows that reflect your current or desired operational business processes.

Once Accelo has been configured for your team to have immediate operational use, our Implementation team will continue to work with your End Users as they become acquainted with the Accelo platform.

Dedicated Manager

Your dedicated Implementation Manager will be working with you throughout a series of consultative and team training sessions.

They'll be assisting you in building offline configuration enabling your team to see immediate benefit from the platform.

Goal Mapping Process

It's important to prioritize starting with the right foundation in implementing, while identifying business goals to be achieved from day one.

This goal mapping process will start in the implementation phase and our on-going services after implementation are designed to carry this process through your entire lifetime journey with Accelo to ensure you gain maximum value from your investment and grow as a business.

Growth Services

Check out our Growth Services Packages below to help your business better adopt Accelo.

 
Bronze
Silver
Gold
Platinum

Support

Email

Standard

Priority 24hr response

Priority 12hr response

Priority 6hr response


Live Chat


Scheduled Phone Support


Continuous Education

Online Resource Center (Help Guides & Videos)


In-App Help (Tool Tips, Guided Workflows)


Group Training Subscription


Private Video Library


Coaching

Dedicated Customer Success Manager


Coaching: Change Management Process, Improvement & Optimization, Reduce Non-Billable Time


Consultation Calls

One/Month

Two/Month


Success Plans


Semi-Annual Business Reviews


Managed Services

Configuration Support


*Implementation is required for Gold and Platinum packages

Support Benefits at a Glance

Technical Support

Managed Services

Coaching

Continuous Education

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