Track all your client emails without using a special app and log work done against issues and tickets without any hurdles. Keep using your everyday tools like Exchange, Office365, or Gmail.
Log your time with smart email timesheets that sync with your team’s calendars and easily bill for time on a pre-paid or post-paid basis. Keep track of the time your team spends on resolving issues and link it back to your contracts or retainers automatically and in real-time.
Convert alerts into issues with a full history and track status custom workflows on alerts. Plus, have Kaseya automatically update with resolutions. Track alerts from Kaseya and triage problems through a queue, all with smart acknowledgment and escalation.