Merge ticketing, billing and remote monitoring with Accelo and Kaseya

Elevate your client service.

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Centralize client and device activity

Track when alarms are triggered

Bill clients automatically

Effortlessly import & export data from your existing tools with Accelo

With Accelo and Kaseya, you can:

Convert or reply to alerts

Pull client requests from Kaseya into your Accelo request inbox, then choose to convert them into tickets, reply to the client or close the requests.

Provide immediate support

When a Kaseya Alarm is triggered, it appears next to the client record in Accelo, so it's easy for your team to capture time, adherence to SLAs and other details.

Set up custom triggers

Automatically create clients in Accelo based on the alarm, email staff members when alerts come in or clear an alarm when the request has been taken care of.

Get a bird’s-eye view of your network

With these two platforms integrated, you’ll have confidence in your network monitoring and that you’re getting paid for all time spent on client service.

Marc Avila

CEO and Founder

$156,000

reduced overhead

8,000

hours saved

“Accelo has definitely paid for itself. Just the increase in fixing some of the pricing problems with our retainers — that alone pays for it. It's paid for itself many times over.”

Read the Success Story