Triage and respond to client requests with ease

Collaborate on ad-hoc inquiries more quickly using a shared inbox.
Review what your team has done
Filter by action or type of request
Convert requests to work objects

Accelo’s shared request inbox features:

Automated ticket assignment
Built-in time tracking
Conversation history
Date, status and type filters
Global search
Sale, project and ticket conversion

Take a tour of the client portal

Never overlook a client request again with the power of:

Crucial team visibility

Your team shouldn’t need to spend time tracking down what happened with a client’s inquiry. See all incoming requests in one place, then choose to claim, reply, convert or close them.
Request Management
Request Management

Easy request prioritization

If ad-hoc service requests are taking up billable time that should be dedicated to projects, your business will be less profitable than it could be. Allow Accelo’s shared inbox to categorize incoming requests for you.

Direct replies via Accelo

As your team grows, it becomes harder to keep track of client communication. Instead of having everyone manage requests from their own email addresses, give them the ease of replying from one centralized platform.
Request Management

Effortless work conversion

Requests can be overwhelming because they require different types of follow-up. Whether from a new lead or a current client, requests in Accelo can be converted into a sale, project or ticket in one click.

Access to conversation history

To provide top-notch service, you need as much information as possible. The shared inbox allows you to review what’s happened until now, regardless of who’s taken action on a request.
Access to conversation history

Free up billable time and offer the visibility your clients want

Discover more about our robust sales capabilities

Turn curiosity into profits by streamlining how your team tracks and closes deals.

FAQs

Why should my business use a shared inbox?

What can my team do with Accelo’s request inbox?

Can we try Accelo before signing up?

Free Guide
Buyer’s Guide for Client Work Management Software
Essential Considerations and Insider Advice
Download Now
Buyer’s Guide for Client Work Management Software
Free Guide
Buyer’s Guide for Client Work Management Software
Essential Considerations and Insider Advice
Download Now
Buyer’s Guide for Client Work Management Software
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