Support tickets created in Accelo can be automatically shared to your team with one team inbox that ensures everyone is on the same page when dealing with client issues.
Keep your entire team informed, prevent any trip-ups, forgotten emails or doubling up.
Keep track of all your billable hours automatically with the automatic time-tracking feature, which automatically captures all the time your team spends on every ticket.
All client-related communication is archived, stored and easily accessible through the global search. Accelo brings all the client conversations and your business together into one searchable team inbox.
Easily convert a support request into an Issue and assign it to your development team in a single click. Save time and effort with our easy-to-use, one-click issue converter.
Designed to give any logged-in user the ability to follow the progress of a ticket just by looking at the activity stream without having to ask a team member for updates.