Ticketing should be flexible and work around the way you do. By allowing tickets from emails, custom organization, automating tasks, and keeping everything in one place, Accelo lets the ticketing process work around you.
Like a self-driving car, Accelo can intelligently drive your business processes, alert you if things are going off track, forecast the future and make sure you never get lost. Focus on your clients and let Accelo take care of the details.
Accelo offers the most complete and flexible business service management software for professionals who are serious about getting paid for high-level client service. Instantly experience streamlined service management with one easy-to-use app.
Our customer service management software integrates with a number of leading online services. Now you can manage your tickets, issues, time, data, and finances all in one platform, in real time.
Build a workflow for different types of work such as "website is down" vs. "onsite visit".
Automated messages to stay on top of tickets. Send reminder emails before closing out tickets.
Services teams can collaborate on client requests while time is tracked before the ticket is even created.
Allow your clients to access a portal to submit and track their tickets.
See a history of your clients' services and issues.
See all team and client communications in one place.
Accelo offers the most complete and flexible business service management software for professionals who are serious about getting paid for high-level client service. Accelo is the top IT service management software chosen by hundreds of growing IT agencies. Our customer service management software integrates with our CRM software, project management software, and retainer billing software, providing you with actionable client, project, and financial data in real time.
Our service management software solution was specifically designed for the professional services sector. Experience the best cloud-based managed services software that lets you track time, invoice clients, and get paid automatically so you can eliminate administrative burden and focus on clients. Accelo is an end-to-end service management platform that is more than just a customer support ticketing system.
When clients require managed help on a variable or regular basis, Accelo gets you paid fast for providing the professional service your clients demand. Instantly experience streamlined service management with one easy-to-use app.
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