Accelo offers the most complete and flexible business service management software for professionals who are serious about getting paid for high-level client service. Accelo is the top IT service management software chosen by hundreds of growing IT agencies. Our customer service management software integrates with our CRM software, project management software, and retainer billing software, providing you with actionable client, project, and financial data in real time.
Our service management software solution was specifically designed for the professional services sector. Experience the best cloud-based managed services software that lets you track time, invoice clients, and get paid automatically so you can eliminate administrative burden and focus on clients. Accelo is an end-to-end service management platform that is more than just a customer support ticketing system.
When clients require managed help on a variable or regular basis, Accelo gets you paid fast for providing the professional service your clients demand. Instantly experience streamlined service management with one easy-to-use app.
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Customer Service Management Software When Customers Need Service, Not Just Help
Now you can deliver consistent, streamlined and profitable client service easily
Help desk software has become increasingly important in order to keep support teams organized. Accelo's customer service management tool was specifically designed for the professional services industry and includes a support ticketing system so you'll always know which issues require the most care.
Benefits for your company
Our platform is built to help you reach success, day by day
automated
Focus on client service with process automation
Ticketing should be flexible and work around the way you do. By allowing tickets from emails, custom organization, automating tasks, and keeping everything in one place, Accelo lets the ticketing process work around you.
intelligent
Rely on a system, not memory, and stay in control
Like a self-driving car, Accelo can intelligently drive your business processes, alert you if things are going off track, forecast the future and make sure you never get lost. Focus on your clients and let Accelo take care of the details.
profitable
You need high-quality service, not another helpdesk
Accelo offers the most complete and flexible business service management software for professionals who are serious about getting paid for high-level client service. Instantly experience streamlined service management with one easy-to-use app.
integrated
Works where you work: email, calendar or mobile
Our customer service management software integrates with a number of leading online services. Now you can manage your tickets, issues, time, data, and finances all in one platform, in real time.
Product Features
Simply built to help you achieve customer success
Automation & Processes
PremiumBuild a workflow for different types of work such as "website is down" vs. "onsite visit".
Automated Notifications
PremiumAutomated messages to stay on top of tickets. Send reminder emails before closing out tickets.
Team Inbox
Services teams can collaborate on client requests while time is tracked before the ticket is even created.
Client Portal
Allow your clients to access a portal to submit and track their tickets.