At Accelo, we understand every business is unique. We designed our Expert Services program to help our users overcome challenges and achieve their goals through one-on-one consultations.
Our team of experts is here to optimize Accelo's platform for your business needs. Don’t take our word for it, though. Here’s what a few of our customers are saying about their Expert Services engagements:
Livewire HR is passionate about helping companies look after their most important asset — their people — by offering solutions to support and empower small and medium-sized businesses. Seeking strong and close relationships with their clients, Livewire HR began using Accelo.
The team made Accelo the center of their business processes, workflows and client relationships. However, with their distinctive services, approach and clientele, they wanted to make sure their key business software was tailored to their unique needs. That’s when they opted in to Accelo’s Expert Services program and participated in a one-on-one engagement with an Accelo expert.
I wish we had this service earlier. In this session, we were able to ask questions and get them answered quickly. We work closely with our clients because we focus on building close and personal relationships with them. That's why we need Accelo — to help us manage those relationships well.
- Jasmin Williams, Operations
Through this program, Jasmin and her team gained a clear understanding of how to apply Accelo’s capabilities to their specific business structure. They learned how to utilize templates to make work more standardized, set up triggers to automate warnings around deadlines and connect their projects to retainers. By fine-tuning the platform to better fit their unique business model, Livewire HR's team is more confident than ever.
The team at Safe Design Australia are consultants who offer safe design reports, risk assessments and workshops. One of their biggest challenges was consolidating information spread across different assets, such as PDFs and Word documents, into one single system. John Daly, Founder and Director, decided he needed some guidance from our Expert Services program to standardize and improve his team's automated workflows.
I've had great experiences with the consultants at Accelo. The expert who helped us was knowledgeable, patient and went above and beyond to make sure he answered all of our questions. He showed us shortcuts that will save us so much time in the future.
- John Daly, Founder and Director
In addition to feeling he knew how to better apply Accelo to optimize the company's unique workflows and processes, John was impressed and appreciative of the extensive support and flexibility to move between topics in the sessions. Together, his team and the Accelo experts covered some of Safe Design Australia's most complex processes, including sales and fee proposals.
As a design agency that holds itself to the highest of standards, Studio 78 Platinum Design had the same expectations of its chosen technology. The team has been using Accelo to run its business operations for years. They became interested in Expert Services as a way to ensure their team was getting the most out of the platform and learn other new ways to leverage its capabilities.
President DuWayne Johnson had gone through Accelo’s implementation and felt additional engagements would be helpful to further understand how to apply Accelo’s capabilities to his agency's individual processes and workflows.
Agencies like ours need to be measuring several different areas on the performance of the company, as well as the performance of individuals — and be able to track it. Accelo has helped us get that information.
- DuWayne Johnson, President
DuWayne and his team opted to use their sessions to focus on developing measurements for company profitability and employee efficiency. Growth and profitability have always been and remain a top priority for Studio 78, so extra time was spent exploring new ways Accelo could help the company achieve this goal. There were plenty of “aha” moments that left the team feeling confident the platform was truly customized to fit their business.
These are only a few stories from our clients who have utilized Expert Services to unlock the full potential of Accelo. If you're an existing user who hasn't yet taken advantage of this program, request information about how our experts can help you adapt the platform to meet your needs.