Scheduling for a service business like yours is a balancing act. You want all of your team members to be working on projects that play to their strengths while having plenty of work to do but not so much that they have to miss deadlines or experience burnout.
Managing expectations between different stakeholders, multiple team members and business leaders can get complicated.
To manage these overlapping expectations, you need a powerful automation tool that offers flexibility and provides the insights needed to give concrete answers to questions like, "Can we move the schedule up two weeks for an additional fee?" or "Would you be interested in taking on a much larger role in our new project?"
The modern innovation of dynamic scheduling makes it easier to allocate team time, set timelines and maximize employee skill sets. At the same time, dynamic scheduling keeps overhead hours low and helps you identify opportunities for taking on new client projects.
Dynamic scheduling uses software to predict your employee utilization, allowing you to distribute your team's resources far into the future. Using dynamic scheduling, you can allocate daily, weekly and monthly time to different projects for each team member. It provides at-a-glance clarity on whether someone is underbooked, overbooked or booked for too much of the wrong kind of work.
Because dynamic scheduling is a snapshot of what projects are underway and which ones are coming soon, it is part of a wider picture of the health of your business and the direction your client work is taking.
Dynamic scheduling is particularly helpful for project management. From letting clients know if you can or cannot fast-track a project to deciding things like whether hiring a new person is required to take on additional work, dynamic scheduling allows you to get better data to answer client questions honestly without having to "wait and see" how certain projects go.
Dynamic scheduling is made possible with powerful software tools that keep your team members informed on their individual work and what others are focused on. Since most firms have more than one person who works on gathering, scheduling and assigning tasks, dynamic scheduling software gives every team member the appropriate permissions to schedule within the dynamic interface.
Using automated team scheduling, dynamic scheduling software allows you to adjust projects when timelines change and predict where the change will create bottlenecks down the road.
For example, imagine this month one of your team members has the time to make a quick edit and fast-track a project, but when additional changes get requested or quick edits become a habit, you will want to know how those tasks will impact the rest of your client projects.
With dynamic scheduling software, your business will have a complete picture of employee availability to reference as you take on new client work and it will keep you informed about the impact of any unexpected changes.
Having full access to your team’s availability and its impact on your client work is a tremendous benefit for service businesses, but dynamic scheduling benefits go beyond this primary solution. Some of the major benefits of dynamic scheduling software include:
With one powerful, dynamic schedule, you can create more organized workflows for your team. The potential for more efficient client work grows when everyone knows their role, when tasks are due and how changes may impact a project timeline.
This information included in a dynamic schedule provides your team with the key data needed to make smart, informed decisions for your business. And with better alignment on timelines, you’ll be more likely to deliver great results to your clients, which builds your reputation and improves customer loyalty.
Dynamic scheduling becomes even more powerful when you can assign tasks linked to all aspects of your client work, including client records, sales, retainers, tickets and projects. With this ability, the scheduling system becomes an integrated part of your workflows and improves efficiency across your business.
Accelo is a tool that can offer all this and more as both a dynamic scheduling solution and an end-to-end client work management system that connects work across your entire client journey.
Finding a great dynamic scheduling software doesn't have to be difficult — sign up for a free trial of Accelo to see it in action. You'll be amazed at how seamlessly it integrates with the tools your team already relies upon, and how it aggregates valuable information to aid you in making more informed decisions.