Better Billing and Contract Management

Get paid faster for your professional service and support.

Accelo streamlines your support with time-saving tools that help you track your tickets as they progress for better customer service.

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Assign Resources

All tasks that are created from services or issues become part of the overall team schedule and helps you manage resources efficiently.

Easy Invoicing

You are able to easily generate an invoice for the time spent on an issue or link it back to their support contract or monthly retainer contract. Get paid for the hours spent using our time-tracking software, or keep track of the hours used in their contract.

Custom Business Process

Create different types or classifications of services, and customize the process for each type. This allows you to easily follow a business process for the type of service you’re working on.

Custom Business Process
Service Issue Tracking

Service Issue Tracking

Automatically capture all service-related emails and attachments against opportunities in a central, searchable system. Our integrated issues and services platform allows you to track service requests professionally.

Automatic Service Converter

Automatically convert an email to an issue and help your staff deliver responsive client service with ease and consistency.

Automatic Service Converter
Approvals

Approvals

The approval module, editing and allocation tools make it easy to set up an invoice for billing and gives you full visibility and control into the hours logged, tasks, budget line items, billable and nonbillable hours, and resource and schedule management.

Billing and Contracts

Your team can easily report the time they spend working on various projects, and managers can easily track time and budgets. By integrating billing directly with job tracking, you can make sure you get paid for the work your business actually does.

Billing and Contracts