Summary: Accelo Forecast PSA's new Tickets feature connects client support to project and retainer data, giving professional services firms one system and one view of client work.
August 25th, 2026, Denver, Colorado: Accelo, a leading AI-powered professional services automation (PSA) platform used by agencies, business advisories, and consulting firms to run project delivery, resourcing and capacity planning, and project financials and retainers in one system, today announced the launch of Forecast PSA Tickets, a native support ticketing module built directly into Accelo Forecast PSA.
Tickets addresses a common gap for professional services firms: delivery work lives in a PSA platform, but client support requests are typically captured and managed somewhere else, whether a help desk tool, a shared inbox, or scattered email threads. That separation forces teams to re-establish context on every request and prevents leadership from seeing the full picture of effort spent on a client.
Connect Client Support with Project Delivery
Tickets connect directly to a client’s active projects and retainers, giving teams a complete view of the request and the work surrounding it. Configurable SLAs and visual indicators help teams manage response and resolution expectations alongside the client work already underway. Because Tickets is built on the same data layer as project and retainer management, time logged against a client request counts directly toward budgets and rolls into client profitability reporting. This gives leadership a more complete picture of what it costs to service each client, not just what it costs to deliver for them.
Capabilities available at launch include:
- Ticket creation by email or directly in the app
- List and board views with filters and quick-filter options
- Configurable service level agreements (SLAs) with visual indicators
- A unified comment and email stream for each ticket
- Native generative AI for ticket summaries and reply drafting
- Full audit trail and ticket-specific permissions
"Almost every professional services firm we talk to is running client support in a tool that has nothing to do with how they deliver client work. That disconnect costs them visibility, time, and ultimately, client trust. Forecast PSA Tickets is our answer to that, and it's just the beginning of what we think a truly unified PSA platform should look like." - Joe DiPaulo, CEO, Accelo
Tickets is available now for professional services firms managing client support alongside project and retainer delivery. To learn more, book a personalized demo.
About Accelo
Accelo is an AI-powered professional services automation platform that helps firms move from operational complexity to profitable growth. Accelo connects project, resource, and financial data to give professional services organizations the visibility and intelligence to improve delivery, utilization, profitability, and business performance. Learn more at Accelo.com.
Media Contact:
Jason Stephenson, SVP of Marketing
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