Video Library » Configuration & Setup » Tickets » Ticket Settings

Ticket Settings

Ticket Settings, to configure the ticket side of things and Accelo you would head to the main module button, go down to Configuration and then choose Tickets from the list on the... Read More

Ticket Settings, to configure the ticket side of things and Accelo you would head to the main module button, go down to Configuration and then choose Tickets from the list on the left-hand side. Ticket Settings area allows us to determine what we want to call this module first of all, some people call it Issues, some people call it Tickets. We can choose to populate the subject automatically or not if you have this off and you can build out the name of the ticket yourself. You can choose to capture information from a web form and you can edit and amend the ticket ID if, for some reason, you wanted to start back at number one again.

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