When creating a user in Accelo, you'll be prompted to select the user's Access Level, AKA license, from a list of four options. This Access Level will determine what they can and can not do within your Accelo account.
The administrator level offers users full, unrestricted access to all areas of Accelo. By default, the person who first created your Accelo account is created as an administrator, but additional administrator-level users can be added afterwards.
This access level is meant for employees who are managing the Accelo account, and is offered at your standard per-user price.
The professional level is the most commonly-used level, as it can be used to grant or restrict your users the ability to view, edit, and create work, as well as log time, across Accelo.
Contractors are users with temporary access to Accelo. This level of access allows users to view and log the work they are assigned and is meant for outside contractors or temporary employees who don’t need access to employees’ schedules or client records.
Contractors can’t see anything to which they are not assigned. Assignment or management of a task for this user license automatically grants view permissions to the parent object (Project, Retainer) of those tasks.
Assigning a milestone gives View permission for the Project, but not Client.
Assigning a project task gives View permission for the Project, but not Client.
Assigning a retainer period task gives View permission for the period and Retainer, but not Client.
Contractors cannot manage your Customers/Companies. As temporary staff, and not full-time employees, Contractors are unable to be placed as Account Managers for your Companies or manage your relationships with them.
Since these users do not represent full-time employees, usage-based pricing applies, where the usage test is tied directly to the number of hours the user enters into Accelo (whether that time is billable or non-billable). Contractors are offered on a sliding price scale, based on the amount of time they log each month. The calculation will apply as follows:
< 4 Hours per month: Free
≥ 4 and < 40 Hours per month: Half your standard per-user price
≥ 40+ Hours per month: Your standard per-user price
Unlike the rest of our subscriptions - which are billed a month in advance - we won't know the hours a contractor has worked until the month is over.
For accounts that are billed monthly, you'll see a new line item on your invoice outlining the number of contractors at the different tiers as well as a new display in the Admin Panel showing the tallies of Contractors on a month-to-date basis (so you can see where things are through the course of the month).
For accounts that are currently billed quarterly or yearly, we'll create simple monthly invoices for these post-billed charges and charge your credit card automatically to keep things seamless.
Different clients have different billing anniversary dates (eg, the 16th of the month), and we'll be using these anniversary dates as the period calculation for the hours.
Collaborators are users with limited access to Accelo. This user type is best suited for operations staff who need to view and update issues in Accelo, but don’t need to log time. This user type is only available to Accelo ServOps subscribers.
Collaborators can not:
Manage clients, contacts, sales, projects, issues or retainers
Create or manage financial objects such as Sign Offs or Invoices
In their default view, Collaborators have access to view companies, contacts, projects, tickets, retainers, expenses, assets, and project signoffs. They’ll also receive access to the Company Dashboard, which shows work or revenue by company. However, via custom configuration, Admins can enable any view privilege for Collaborators. The important thing to remember is that Collaborators cannot log their time. They can be thought of as read-only users who do not need to record their work.
As a user who won't be logging work in Accelo, Collaborators are also excluded from work management tools like the timesheet and team scheduling.
Because these users are not logging time or managing billable work in Accelo, they are offered for no additional fee.
To update the access level (or license) for a user, you need to edit their user profile.