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Billing & Rates

Define the cost rates assigned to your billable work, which, when compared with revenue or billable rates can provide real-time reporting on profit margins. 

Using this guide, you can:

Defining Rates

Rates on your billable work have two purposes: To help you budget for work, and to track the billable value of work. All rates are hourly.

To add a Rate:

  1. Users with administrator access will be able to open to Configuration screen for retainers by clicking the Modules button, choosing Configuration, and then selecting Invoices & Pricing.

  2. Choose Rates option.

  3. Click Add Rate > Add Billable Rate

  4. A rate must have a Title, Hourly Charge Amount.


Staff Rates

When you edit a staff (user) record, you can select a rate for that staff member. The picklist will only show rates from the full rates list that have a "staff" reference. The advantage of this is that when changing rates, say for your senior consultants, you only need change the selected rate in the Admin rates list.

Note that a staff members rate is only applied if the record they are logging time on is set to use Staff Rates.


Retainer Rates

For example, a $2000 line item (or milestone) for 'design' work might entail 10 hours work at a rate of $200/hr - you might consider this a premium rate. However, a 'training' milestone might also have 10 hours budgeted, but your charge out rate for training is typically $150/hr, so this line item comes to $1500.

So before you start creating a job and the milestones for it, you should define the service rates you might need.

You can define system wide default rates for Tickets, Milestones and Projects. For Retainers, you can configure the default rate for a retainer type under the Retainers administrative options.


Ticket Rates

When you setup a Ticket, if the Ticket progression allows it, you will be able to choose from one of the general rates or the ticket specific rates.

As work is logged on a ticket, the billable amount will be tracked under the Time Allocations section.

Note that a period of work on a ticket may be associated with a contract, in which case that block of time will use the rate for that retainer.

If you change rates whilst a time allocation is still open, any activities in that period will be updated. However, activities for a time allocation which has already been invoiced, packaged or freed will not be changed - they will retain the previous rate.


Delete Rate

Once a rate has been used, you can only de-activate it. Click the name of the rate in the rates list in admin to set it inactive. Once inactive, the rate will not be usable for new work, but existing activities with this rate will retain this rate.

A rate that has not been used may be deleted by clicking the recycle bin on the far right.

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