Tickets & Requests
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Step 1: When to use Requests
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Step 2: Setup Support Inbox & Sales Inbox
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Step 3: Forwarding emails into your Request Inbox
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Step 4: Replying in your Request Inbox
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Step 5: Converting Requests into Tickets
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Step 1: When to use Tickets
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Step 2: Try it Yourself: Create a Ticket
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Step 3: Assigning Tickets
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Step 4: Anatomy of a Ticket
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Step 1: Try it Yourself: Add a Budget
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Step 2: Log your Time
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Step 3: Progress your Tickets
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Step 4: Approving Work logged in Tickets
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Step 1: Close your Tickets
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Step 2: Track Ticket Resolutions
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Step 3: Automating Client Notifications
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Step 4: Invoicing a Ticket