Email Capture Requirements

General Capture

The most basic prerequisites for a message to be captured in Accelo are:

• The sender's address must be present in Accelo as a Contact

-OR-

• The sender's domain name must already be associated with an existing Contact in Accelo, and have the Auto Contact Creation setting turned on.  The domain name is the part of the email address which comes after the @ symbol, i.e. [email protected]

HTML Email Capture

When viewing captured emails in certain areas of your deployment, such as the Stream, Inbox or View Activity screen, you will be able to see them as they were intended to be seen: with all of the images, signatures, annotations and more natively inside of Accelo. This also includes emails with images inline, bulleted lists and emboldened keywords.

As emails with HTML components are captured in Accelo, they are sanitized for security and styling purposes. So if you find that certain HTML aspects aren't being captured as expected, this may be the result of the sanitization process.

If you notice that emails are not rendering correctly where HTML email capture is shown, please report the issue using the following link: https://www.accelo.com/html-email-bug

Also, to see past messages in the thread, simply click the Ellipses button near the bottom of the email message.

NOTE: HTML Email Capture will not be shown on every screen where emails can be viewed in your deployment. Areas with limited space, such as the Daily and Weekly Timesheets, will show plain text emails.